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Shipping & Returns

Northbound Outfitters / Cross Country Ski Shop

Shipping Information

Shipping times depend on your location and carrier. Weather, carrier delays, and other unforeseen circumstances may also affect delivery.

Shipping Options

Option	Details
FREE In-Store Pickup	Available for all items
Standard Shipping	Estimated 5–7 business days
Express Shipping	Estimated 2–4 business days
Bikes & Boats	In-store pickup only (not available for shipping)

Holiday Closures: Orders do not ship on Easter, Thanksgiving, or Christmas.

FREE In-Store Pickup

Your items are typically ready within 2–3 hours of purchase. You'll receive an email notification as soon as your order is ready for pickup.

Please pick up your order within 14 days. If your order isn't collected by the "Pick Up By" date, it may be canceled. Need more time? Just give us a call and we'll be happy to extend your pickup window. Any holds on your credit card will be released and payments refunded for canceled orders.

Returns & Exchanges

We're confident you'll love your purchase. If for any reason you're not completely satisfied, here's how our return policy works:

Within 14 Days

Full refund or exchange. Shipping, handling, and service fees (mounting, waxing, etc.) are non-refundable.

15–30 Days

Store credit for the purchase amount, minus shipping, handling, and service fees.

After 30 Days

Handled at management's discretion on a case-by-case basis.

Sale Items: All SALE items are FINAL SALE or eligible for exchange only. No refunds on sale items.

Restocking Fee: Returns of skis, ski packages, bikes, boats, and other hard goods are subject to a 20% restocking fee to cover services provided at the time of purchase (mounting, scraping, waxing, prepping, etc.).

How to Return an Item

All returned items must be unused, in original packaging, and unworn with original tags attached (if applicable).

Ship your return via USPS, UPS, or FedEx to:

Northbound Outfitters / Cross Country Ski Shop

6041 West M-72

Grayling, Michigan 49738

Please note: Customers are responsible for return shipping costs. Northbound Outfitters does not provide shipping labels or reimburse shipping fees.