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Shipping & Returns
Northbound Outfitters / Cross Country Ski Shop
Shipping Information
Shipping times depend on your location and carrier. Weather, carrier delays, and other unforeseen circumstances may also affect delivery.
Shipping Options
| Option | Details |
| FREE In-Store Pickup | Available for all items |
| Standard Shipping | Estimated 5–7 business days |
| Express Shipping | Estimated 2–4 business days |
| Bikes & Boats | In-store pickup only (not available for shipping) |
FREE In-Store Pickup
Your items are typically ready within 2–3 hours of purchase. You'll receive an email notification as soon as your order is ready for pickup.
Returns & Exchanges
We're confident you'll love your purchase. If for any reason you're not completely satisfied, here's how our return policy works:
Within 14 Days
Full refund or exchange. Shipping, handling, and service fees (mounting, waxing, etc.) are non-refundable.
15–30 Days
Store credit for the purchase amount, minus shipping, handling, and service fees.
After 30 Days
Handled at management's discretion on a case-by-case basis.
How to Return an Item
All returned items must be unused, in original packaging, and unworn with original tags attached (if applicable).
Ship your return via USPS, UPS, or FedEx to:
Northbound Outfitters / Cross Country Ski Shop
6041 West M-72
Grayling, Michigan 49738
Questions?
We're here to help! Reach us anytime.
Phone: 800-889-7456 | 989-348-8558
Email: [email protected]