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Shipping times depend on your location and carrier. Weather, carrier delays, and other unforeseen circumstances may also affect delivery.
Shipping Options
Option
Details
FREE In-Store Pickup
Available for all items
Standard Shipping
Estimated 5–7 business days
Express Shipping
Estimated 2–4 business days
Bikes & Boats
In-store pickup only (not available for shipping)
Holiday Closures: Orders do not ship on Easter, Thanksgiving, or Christmas.
FREE In-Store Pickup
Your items are typically ready within 2–3 hours of purchase. You'll receive an email notification as soon as your order is ready for pickup.
Please pick up your order within 14 days. If your order isn't collected by the "Pick Up By" date, it may be canceled. Need more time? Just give us a call and we'll be happy to extend your pickup window. Any holds on your credit card will be released and payments refunded for canceled orders.
Returns & Exchanges
We're confident you'll love your purchase. If for any reason you're not completely satisfied, here's how our return policy works:
Within 14 Days
Full refund or exchange. Shipping, handling, and service fees (mounting, waxing, etc.) are non-refundable.
15–30 Days
Store credit for the purchase amount, minus shipping, handling, and service fees.
After 30 Days
Handled at management's discretion on a case-by-case basis.
Sale Items: All SALE items are FINAL SALE or eligible for exchange only. No refunds on sale items.
Restocking Fee: Returns of skis, ski packages, bikes, boats, and other hard goods are subject to a 20% restocking fee to cover services provided at the time of purchase (mounting, scraping, waxing, prepping, etc.).
How to Return an Item
All returned items must be unused, in original packaging, and unworn with original tags attached (if applicable).
Ship your return via USPS, UPS, or FedEx to:
Northbound Outfitters / Cross Country Ski Shop
6041 West M-72
Grayling, Michigan 49738
Please note: Customers are responsible for return shipping costs. Northbound Outfitters does not provide shipping labels or reimburse shipping fees.
